Privacy Policy

Effective date: 26/06/2025

 

1. Introduction

Churchgate Tackle (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, why, how it’s used, and your rights.

 

2. Who we are

We are Churchgate Tackle, the online tackle shop at Churchgate Fishing Lakes, located at Rectory Lane, Rettendon Place, Battlesbridge, SS11 7QR

Our Details are as follows:

Full name: Churchgate Tackle

Email address: fishing@churchgate-lakes.com

Postal address: Churchgate House, Rectory Ln, Battlesbridge, Rettendon Place, Wickford SS11 7QR

3. Personal Data We Collect

·         Account Registration and Orders: When you create an account or collect an order via our site, we collect your name, email, phone number, billing details and purchase history.

·         Contact Forms & Customer Service: We gather your name, email, phone number, and message content when you use forms or email fishing@churchgate-lakes.com.

·         Newsletter Sign-ups: We collect your email address if you subscribe to our newsletter via the footer form.

·         Shop visits & InStore Purchases: We may collect personal data (name, purchase records) if you visit our shop and provide information for warranties or communications.

·         Memberships: We collect your name, email address, address and phone number when you sign up to become a member of Churchgate Lakes.

 

4. How We Use Your Personal Data

·         Process orders and coordinate collection

·         Respond to inquiries and booking requests

·         Send newsletters, promotions, product updates (only if subscribed)

·         Comply with legal obligations (e.g., receipts, warranties, audits).

·         Enhance website experience through analytics and improvements.

 

5. Lawful Basis for Processing

We process your data when:

(a   You consent (e.g., subscribing to newsletters).

    It’s necessary to fulfil a contact (e.g., complete your order).

    We have a legal obligation (e.g., accounting).

    It’s in our legitimate interest (e.g., service improvement), balanced with your privacy.

 

6. Data sharing & Recipients

We may share your personal data with:

·         Payment providers (for transactions)

·         IT/Service providers (hosting, email software)

·         Legal / accounting advisors where required

·         Delivery services (once delivery is live)

·         Law enforcement if required by law

 

7. Cookies & Analytics

Our website uses cookies for site functionality and analytics. You can manage cookies via your browser. For detailed info, check our separate Cookie Policy (if applicable).

 

8. Data Retention

·         We keep account transaction records for up to 7 years (for tax purposes).

·         Contact form and support records and retained until the query is resolved or for compliance.

·         Newsletter subscriber data is kept until you unsubscribe.

 

9. Your Rights

As a UK/EU resident, you have:

·         The right to access your personal data

·         The right to correct inaccurate data

·         The right to request deletion or restriction

·         The right to object to processing or withdraw consent

·         The right to data portability

·         The right to lodge a complaint with the ICO

 

 

 

10. International Transfers

Data processed within the UK/EU. If any transfers occur outside this region, we rely on adequacy decisions or use standard contractual clauses.

 

11. Security Measures

We implement suitable technical and organisational measures to protect your data. However, no system is entirely secure – Please contact us immediately if you suspect a breach.

 

12. Children

Our services are not directed to individuals under 16. We do not knowingly collect personal data from minors.

 

13. Changes To This Policy

We may update this policy. We’ll post changes on this page with a new “Effective Date” and notify users via email (if subscribed).

 

14. Contact Us

Questions or data subject requests? Contact us:

Email: fishing@churchgate-lakes.com

Phone: 01245 921555

Mail: Churchgate Fishing Lakes, Rectory Lane, Rettendon Place, Battlesbridge, SS11 7QR

 

15. Data Processing Clause

We use trusted third-party processors to help us operate our website, communicate with customers, and fulfil orders. These include:

·         Ecommerce platform: [e.g., Shopify/WooCommerce/SquareSpace]

·         Email Marketing: [e.g., Mailchimp, Klaviyo]

·         Payment Provider: [e.g., Stripe, PayPal, Square]

·         Web hosting: [e.g., GoDaddy, SiteGround]

·         Analytics tools: [e.g., Google Analytics]